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Home / Terms and Conditions

Terms and Conditions

1. Overview

Welcome to the website www.laraanddaughters.com owned and operated by Lara & Daughters having its Registered Office at 135A, Velan Nagar 8th Street, Valasaravakkam, Chennai. Tamilnadu – 600 087. India.

By visiting and using this site you will be accepting these Terms of Use ("TOU”). This TOU governs your access to and use of the site and any of the services we provide through the site (together the "Services”), whether accessed via web browser, mobile device and e-mail. Please read them carefully. By accessing or using the site or any of its services, you hereby affirm that you have read, understood, and agree to be bound by these Terms of Service, whether or not you are a registered user or customer of the site. If you disagree with the TOU in any way, then do not use or access (or continue to access) this site or any of the Services.

In these TOU, "NEOMATIN”, "Lara & Daughters”, "YouEss”, "Unix” and "we” refer to NEOMATIN, YouEss, Unix and/or www.laraanddaughters.com and "User” or "you” refer to each visitor to this site.

If you subscribe to any services offered through this site, you may also be subject to additional terms and conditions ("Terms of Service” or "TOS”) applicable to such services, which will be brought to your attention at that time.

This website paves the platform for online purchase of NEOMATIN Oil, Unix Serum, Shampoo, YouEss skin care products initially and more products in the near future ("Products”).

2. Changes to the Terms of Use

We reserve the right to post changes to the TOU on this site at any time. If we make any material changes to this TOU, we will post the updated TOU here, along with its effective date, and notify you by email or by means of a notice on our Site. If any TOU changes are not acceptable, you must stop your use of this site.

3. Access to the Site and its Contents

We do not guarantee that access to or use of this site or any services will be uninterrupted or error free, and we shall not be liable for any feature not being accessible or for any unavailability of its site and services. The site and its features may be expanded, limited or modified at any time by Lara and Daughters to meet the needs of its users, or for technical or other reasons, without any advance notice or reason.

We may also in our sole discretion, and at any time, discontinue providing, temporarily or permanently, any or all of the site or services, without notice.

To access some of the content or features of the site or its services, users may need to enhance or update the hardware or software in their computer systems. Lara and Daughters assumes no responsibility for any failure to access the site or any services, partially or fully, whether due to the user’s system, the Internet network or any other cause.

Access to this site is prohibited if you are below 18 years of age. Persons who are incompetent to contract within the meaning of the Indian Contract Act, 1872 are not eligible to use this website. We shall not be held liable to any consequence there of As a precondition to use this site you may be required to complete a registration process as part of your use of this website which may include the creation of a username, password and/or other identification information. Any username, password and/or other identification information must be kept confidential by you and must not be disclosed to, or shared with, anyone. You must check and ensure that all information, content, material or data you provide on this website is correct, complete, accurate and not misleading and disclose all relevant fact.

Any and all information that you provide to us in lieu of your registration for the site is governed by our Privacy Policy Page which can be accessed here. The Privacy Policy forms part of this Terms of Use.

4. License to Use Site Content

Subject to your agreement to and continuing compliance with these TOU, we hereby grant you a personal, non-exclusive, non-assignable, non-transferable license to access and use the service for your personal and non-commercial use only. You may not use the service for any other purpose, including any way that breaches the Privacy Policy or any other agreement applicable to the service, unless otherwise expressly permitted by Lara and Daughters.You may not, for example, republish the content on any Internet, Intranet or Extranet site or incorporate the Content in any database, compilation, archive or cache without the express permission of Lara and Daughters.

You may not distribute any of the content to others, whether or not for payment or other consideration, and you may not modify, copy, frame, reproduce, sell, publish, transmit, display or otherwise use any portion of the content without securing the prior written consent of Lara and Daughters.


5. Offer and Acceptance

All products/services and information displayed on the site constitute an invitation to offer. Your order for purchase constitutes your offer to purchase, which shall be subject to our final acceptance of your offer. We reserve the right to accept or reject your offer in part or in full. Our acceptance of your order will take place upon dispatch of the product(s) ordered by you. Dispatch of all the product(s) or any quantities of the product ordered by you, may or may not happen simultaneously, in which case dispatch of a portion or part of your order shall not be deemed to be an acceptance of the entire order placed by you. The balance order, which has yet not been dispatched by us, shall continue to be on offer by you, until accepted by us. We reserve the right to accept or reject such balance order. No act or omission prior to the actual dispatch of the product (s) ordered will constitute acceptance of your offer. If you have supplied us with your email address, we shall notify you by email as soon as possible to confirm receipt of your order and email/contact you again to confirm dispatch and therefore acceptance of the order.

While we endeavour to make timely delivery of all products ordered but at no time shall we be held liable or responsible for any unsatisfactory or delayed performance of services or damages or delays as a result of items which are out of stock, back ordered or otherwise unavailable.

We do not deliver products outside India and will not be liable for any claims relating to any products ordered from outside India. We also make no representation that any products or services referred to in the site are available in all parts/states of India. Those who choose to access this site are responsible for compliance with local laws of a particular state from where they are ordering, if and to the extent certain local laws are applicable for use of the site and for purchasing of products from outside their state.

Please note that some states in India prohibit direct sale of merchandise from other states and require special documentation to affect such sale without the incidence of dual taxation. We retain the right to accept or reject an order, which requires delivery from one state to another at our sole discretion.

6. Quantity Restrictions

We reserve the right, at our sole discretion, to limit the quantity of items purchased per person, per household or per order. These restrictions may be applicable to orders placed by the same account, the same credit / debit card, and also to orders that use the same billing and/or shipping address [or under the same Membership/User name]. We also reserve the right, at our sole discretion, to prohibit sales to any one as we may deem fit.

7. Pricing

Prices mentioned on our website for our Services/Products is an indicative figure only, and they are subject to change without any notice. You will be charged the price for our Services/Products as it is listed on the time of placing of order on our website.

In the event a product is listed at an incorrect price due to an error of pricing, we shall have the right, at our sole discretion, to either (i) contact you for recovery of any difference in price before or after dispatch; or (ii) cancel any orders placed for that product and shall intimate you of such cancellation, before dispatch.

In the event the product ordered by you has already been dispatched, your offer will not be deemed to have been accepted by us and we will have the right to correct the price of the product and shall contact you for recovery of the balance amounts due and payable.

In the event the product ordered by you has already been delivered to you, we will continue to have the right to correct the price of the product and shall contact you for recovery of the balance amounts due and payable.

In all events in relation to misquote of prices as stated above, you may choose to either (i) accept the product ordered by you against payment of difference in price; or (ii) cancel the order. In the event you accept the revised price, the differential amount shall be debited to your credit / debit card account and duly notified to you by email that the payment has been processed. In the event you choose to cancel the order and (i) the product is in transit, the delivery shall be cancelled; or (ii) in the event the product has been delivered, the same shall be recovered from you and until such time it is recovered by us you shall not use the product in any manner. In such case, the title on the product shall continue with us but the risk shall be passed on to you until the item is recovered by us. You shall be responsible for the safekeeping of the product including its packaging [and shall be liable for any damage/wear and tear that may be caused to the product while in your possession.]

8. Payment Facility and Financial Details

All orders will be on cash on delivery basis or prepaid orders and payment options will be either by Net banking or through credit / debit card. However we reserve the right to change the mode of payment at any time without prior notice. Payment can be made only in Indian Rupees which shall be inclusive of applicable GST and all above payment instruments must have been issued in accordance with applicable Indian laws, rules and regulations by entities operating in India.

Before shipping/delivering your order to you, we may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you. This is done in the interest of providing a safe online shopping environment to our users.

You agree and confirm that the credit / debit card details or other financial details provided by you for availing of services on the Site will be correct and accurate and you shall not use the credit /debit card or financial facility which is not lawfully owned / obtained by you. You also understand and agree that all financial information submitted by you is directly received by our acquiring bank and not taken or retained by us in any manner. We will not be liable for any credit / debit card fraud or any misuse. The liability for use of a card fraudulently will be on you and the onus to ‘prove otherwise’ shall be exclusively on you. We and our associated acquiring bank or financial institutions reserve the right to recover the cost of goods, collection charges and lawyer’s fees from persons using the site fraudulently. We and our associated acquiring banks or financial institutions reserve the right to initiate legal proceedings against such persons for fraudulent use of the site and any other unlawful acts or acts or omissions in breach of these terms and conditions in accordance with applicable laws.

In the event, an international credit card is used for domestic orders, the transaction amount will be converted to INR before the payment is accepted. Currency conversion charges, for which, may apply according to your credit card policy.

Please note that for transactions made using an international card or foreign bank issued card, you will be required to submit any government issued photo identity proof. The acceptable list of documents includes:

  1. PAN Card
  2. Driving License
  3. Passport
  4. Voter Identification Card
  5. Postal Identification Card (Aadhar)
9. Return Policy

Products and Services purchased from us shall be accepted on return within a period of 7 days provided that it is returned in the same condition and packaging as it was delivered to you. It is hereby explicitly informed that products and services customized at the request of the user and gift cards cannot be returned.


10. Refund Policy


Once your Return is received and inspected, we shall send you an email to notify you via email that you shall be eligible for the return. If you are approved, then your refund will be processed and the corresponding sum shall be credited to you within 30 days from the date of return.

In the event the sum is not credited to you within 30 days please follow the following instructions before you contact us:

First, check your bank account again. Then contact your bank, it may take some time before your refund is officially posted. If you have done all of this and you still have not received your refund yet, please contact us at care@laraanddaughters.com

11. Shipping and Delivery

A tentative pick up/delivery date/time will be provided along with your order confirmation email. The delivery date shall be provided as soon as your order is ready for dispatch. The exact pick up/delivery date shall be provided to you when the date and time is confirmed by our logistic partners. Alternatively, registered customers may track their order by clicking track order hyperlink on our website.

12. Site Content Limitations

We make no guarantees as to the accuracy, thoroughness or quality of the information on this site or through the services. This information may be provided by third parties a Lara and Daughters shall not be responsible or liable for any errors, omissions or inaccuracies in the site content. The information and business, commercial, accounting, or legal strategies provided at this site are neither comprehensive nor appropriate for every individual. Some of the information is relevant only in the India and may not be relevant to or compliant with the laws, regulations or other legal requirements of other countries. It is your responsibility to determine whether, how and to what extent your intended use of the information and services will be technically and legally possible in the areas of the world where you intend to use them. You are advised to verify any information before using it for any personal, financial, accounting, legal, or business purpose. In addition, the opinions and views expressed in any article on this Site are solely those of the author(s) of the article and do not reflect the opinions of Lara and Daughters or its management. The site content and services may be modified at any time by us, without advance notice or reason, and we shall have no obligation to notify you of any changes.

13. Third Party Content

Any testimonials, opinions advice, product or service offers, or other information or content made available on or through this Site by third parties ("Third Party Content”) are solely those of their respective providers and not of Lara and Daughters and we do not guarantee the accuracy, completeness, reliability or usefulness of Third Party Content. It is the responsibility of the User to evaluate Third Party Content and Lara and Daughters shall not be liable for any damage or loss caused by Users’ reliance on or other use of Third Party Content.

14. User Generated Content; Comments

To the extent we enable you to, and you choose to post or share any content or materials (User Content”) you will be (a) granting Lara and Daughters a fully transferable, sub-licensable (with rights to sublicense, including, without limitation, through multiple tiers) to display, perform, reproduce, modify, transfer, distribute and create derivative works from the User Content and to associate your public profile information (if any) with such User Content, in any media formats and through any channels (whether now known or hereafter developed); perpetual, world-wide, royalty-free, fully paid-up, non-exclusive license to allow your materials to be edited and displayed by Lara and Daughters on its Site, and accessed by Users, for the purposes and on the terms in these TOU, (c) agreeing to indemnify and hold harmless Lara and Daughter and its Users from any claim or demand made by any third party due to or arising out of your User Content, and (d) representing that you own or otherwise have the right to post the User Content, that the User Content is accurate, that use of the User Content on the Site does not violate any laws, and that the materials will not cause injury to any person. Lara and Daughters shall have the right to use your name in connection with your posted User Content. Lara and Daughters reserves the right to remove or modify any User Content for any reason, including without limitation, if we believe it violates these Terms and Conditions.

If you choose to post any User Content and interact with other users, if applicable, please be respectful of other users and use common sense when posting comments. Remember that anything you post online may be perpetually available and are not confidential or private. Do not post anything you would not be comfortable sharing or being made public.

15. Prohibited Conduct


You may use the site only for lawful purposes and in accordance with the TOU. The following activities are strictly prohibited:

16. Reporting of Violations

If you believe that any content on the Sites violates the TOU, please notify the Sites by sending an email to care@laraanddaughters.com. The sites do not guarantee that any action will be taken as a result of your e-mail.

17. Minors

We do not provide information or services to minors, and if you are under 18, and at least 13 years of age, you may only use this Site and/or the Services with the active involvement of a parent, guardian or other supervising adult. You may not use this Site if you are under 13 years of age.

19. Links

As a convenience to Users, the site and services may provide links to other sites or resources. Because we do not review or have no control over such sites and resources, Lara and Daughters shall not be responsible or liable for use of or reliance on any content, products, services or information at such sites or resources. Inclusion of any links does not imply any endorsement, affiliation, approval, association or sponsorship by Lara and Daughters of the linked websites, resources, their operators or owners. When you select a link, you may be leaving our site. The information available on third parties’ websites may have certain restrictions on its use or distribution which differ from this TOU.

20. Privacy

This site may collect personal information from some Users. Please review our Privacy Policy to understand what information we collect and store, how that information is used, how we may share that information, and your rights in connection with your personal information. The Privacy Policy is incorporated by reference and made a part of this this TOU.


21. Communications

When you visit our site, use any of our services, or send us an email, you expressly indicate your consent to electronically receive any and all communications, notices, and our disclosures that we may provide in connection with your use of the Site and/or Services, including, without limitation, e-mail. All agreements, notices and communications that we provide to you by email will satisfy all legal requirements that they be in writing and delivered to you. Lara and Daughters will have the right to disclose any email sent by a User, or any objectionable material, to comply with legal process or to protect the rights or property of Lara and Daughters, its customers, suppliers and Users. Any such notices may also include emails with promotional, marketing, and advertising information and recommendations that we believe may be of interest to you. If you do not wish to receive commercial emails, you may unsubscribe following the instructions on any email, excepting that we may still send you administrative and transnational notices, including, without limitation, information about your Account, confirmation of your registration or other services that may be necessary to provide you with any one of the Services.

If you provide your telephone number to us when you register for an Account or use other Lara and Daughters services on the site. If you provide a telephone number, you expressly consent to receive autodialed or pre-recorded calls and text messages from Lara and Daughters at that number. If a telephone number is a mobile telephone number, you hereby consent to receive SMS or text messages at that number.

We won’t share your phone number with third parties for their purposes without your consent. We may share your phone numbers with our Affiliates or with our service providers, such as customer support, billing or collections companies, who we have contracted with to assist us in pursuing our rights or performing our obligations under these TOU, our policies, applicable law, or any other agreement we may have with you. You agree these parties may also contact you using autodialed or pre-recorded calls and text messages, as authorized by us to carry out the purposes we have identified above, and not for their own purposes. Standard telephone minute and text charges may apply.

22. Copyright & Trademark

We and our suppliers and licensors expressly reserve all intellectual property rights in the entire content on the site including but not limited to all text, programs, products, processes, technology, images, illustrations, designs, icons, photographs, music or video clips, written and other materials, which appear on the site. Information displayed or transmitted on the site is protected by Indian and other copyright and intellectual property laws and is either owned by us and/or our licensors and/or affiliates.

Access to this site does not confer and shall not be considered as conferring upon anyone, any license under any of our or any third party’s intellectual property rights. You shall not copy, store, modify, publish, transmit, transfer, sell, reproduce, create derivative work from, distribute, repost, perform, display or in any way exploit any of the content available on the site either in whole or in part. Any use of this site or its contents, including copying or storing it or them in whole or part, other than strictly for your own personal non-commercial use is strictly prohibited without our prior express permission. You may not modify, distribute or re-post anything on this site for any purpose. Names and logos and all related product and service names, design marks and slogans placed on the site are our trademarks or service marks and/or licensed to us. All other marks are the property of their respective owners and you shall not use or exploit the same in any manner whatsoever. No trademark or service mark license is granted to you in connection with the materials contained on this site. Access to this site does not authorize anyone to use any name, logo or mark, which appear on the site in any manner. References on this site to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply our endorsement, sponsorship or recommendation of the third party, information, product or service.

23. Indemnity/ Exclusion of consequential damages

Under no circumstances and to the greatest extent permitted by law, including, but not limited to, negligence, shall Lara and Daughters, or its affiliates be liable for any direct, indirect, incidental, special or consequential damages that result from the use of, or the inability to use, the content, unauthorized access to or alteration of your transmissions or data, the content or any errors or omissions in the content, even if advised of the possibility of such damages. You specifically acknowledge and agree that Lara and Daughters is not liable for any conduct of any user. In no event shall Lara and Daughters, its affiliates, agents, directors, employees, suppliers, or licensors be liable to you for any claims, proceedings, liabilities, obligations, damages, losses or costs. nothing in the agreement limits or excludes, or will be deemed to limit or exclude, Lara and Daughters’ liability for fraudulent misrepresentation, death or personal injury caused by its negligence or liability that may not otherwise be limited or excluded by law.


24. Entire agreement

These Terms of Service shall be deemed to include all other notices, policies, disclaimers, and other terms contained on the Service; provided, however, that in the event of a conflict between such other terms and the terms of these Terms of Service, the terms of these Terms of Service shall control.

26. Contact Us

If you have any feedback, comments, or questions relating to these Terms of Use or the Sites, please e-mail questions to care@laraanddaughters.com

25. General

This TOU, and any applicable TOS, constitute the entire agreement between each User and Lara and Daughters governing the User’s access to and use of the site and its services, and supersede all prior agreements regarding its subject matter. The TOU shall be governed by the laws of the India without giving effect to any principles of conflicts of laws. Each user hereby agrees to the non-exclusive jurisdiction of the courts of the Chennai. The failure by a User or Lara and Daughter to exercise any right or to enforce any provision of this TOU shall not constitute a waiver of such right or provision. If any provision of this TOU is found by a court of competent jurisdiction to be invalid or unenforceable, the court shall give effect to the intentions reflected in the provision to the degree possible, and the other provisions of this TOU will remain in full force and effect.

In the event of any dispute in relation to the Products/Services offered or on account of interpretation as to the Terms of Use or Privacy Policy, the parties agree to resolve the dispute through arbitration under the Arbitration and Conciliation Act, 1996. The Place of arbitration shall be Chennai, India and shall be conducted by a sole arbitrator appointed at the discretion of Lara and Daughters. Only when the Arbitration proceedings fail shall either party proceed to Courts in Chennai.




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